Dear Customer, Our underwear is Asian Size,check the size chart before Order.
1. First please make sure your size measurement before buying.
2. This size is manual measurement, please allow 1-3cm differ.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mocloco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mocloco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (15) |
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4 Stars (1) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
Customer  |
8 Jul 2019 11:09 Excellent great-grandfather delivery to togliatti for 16 days |
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V***i |
8 Jul 2019 09:51 The product is exactly as said. I like it. Thanks a lot |
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P***v |
8 Jul 2019 08:44 Quality is good, i will order more... Prodovtsa recommend, the order is tracked... |
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S***v |
8 Jul 2019 08:34 I order a second time. Okay. |
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V***v |
8 Jul 2019 03:05 Everything is fine! |
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D***v |
6 Jul 2019 12:01 It seems nothing, but different manufacturers in the set :) |
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E***n |
6 Jul 2019 10:36 Trusyandra class all in size)) ~ |
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K***v |
6 Jul 2019 06:22 2 weeks before peter. I take not the first time, so there is confidence in the store. The quality is excellent. On my 50-52r took 3 x, but when washing sat down, but you can wear it, do not fall off. This time i took 4 x, let's see. I recommend. No claims. |
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R***m |
6 Jul 2019 05:27 Panties like panties. I recommend |
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N***n |
6 Jul 2019 05:03 Budget panties. Delivery three weeks. The quality of tailoring for the fourth, thin-for the summer is good. Asked the store dark colors, thank you, fulfilled the prosybu. Size xl fit well on from 76, about 90 cm. |
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V***v |
6 Jul 2019 01:50 Description and size in the table corresponds. In my 52nd just right xxxl. Fabric cotton, everything is smooth, neat, the threads do not stick out. Sit well, the coloring is pleasant. Definitely recommend! |
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A***n |
6 Jul 2019 01:18 Thank you store, excellent product, fast delivery, recommend seller |
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E***v |
5 Jul 2019 13:28 Good Quality |
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S***a |
5 Jul 2019 10:58 Good panties it's a pity that you can not choose a color. Come all dark |
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L***s  |
5 Jul 2019 08:41 Thank you. Super. |
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K***y |
5 Jul 2019 07:57 The goods were sent very quickly. First i ordered 4 pcs for the test, came up perfectly, the order is still. The store is very sociable, asked him to put dark, and then for the first time came different colors and of them were yellow :)). Now well done put all the black. Quality is satisfied, the seams are stitched well, the washing is carried perfectly, do not shed, do not sit down. Seller recommend |
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