We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Positive (100%) | 5 Stars (16) |
94.1%
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4 Stars (1) |
5.9%
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Neutral (0%) | 3 Stars (0) |
0%
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Negative (0%) | 2 Stars (0) |
0%
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1 Star (0) |
0%
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Buyer | Real customer reviews | |
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B***b ![]() |
15 Jun 2019 06:17 Delivered in 3 days by courier, the backpack is chic! |
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D***v ![]() |
14 Jun 2019 22:44 Backpack of excellent quality, smoothly stitched, there are no protruding threads, dense, everything is in principle thought out, operation began, write that yes as in the future |
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E***v ![]() |
8 Jun 2019 03:24 Great backpack for your money |
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T***l ![]() |
7 Jun 2019 22:20 Just great! We are satisfied, recommended! |
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Customer ![]() |
13 May 2019 08:30 In the photo it is not visible that the fabric in the christmas tree, i thought that it was just gray smoothly dyed. Everything else fully corresponds. Yes, and after payment of the order it turned out that there is no color i need. After agreeing with me sent the one that was available. I chose a backpack for a very long time and i did not want to start all over again. |
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S***n ![]() |
10 May 2019 12:22 Excellent backpack with excellent quality! Delivery worked very quickly, sew just 5 points, in general it is satisfied. I recommend product and product boldly. |
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V***v ![]() |
4 May 2019 12:19 Excellent backpacks. Already 4 of this company. Seller recommend |
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Customer ![]() |
30 Apr 2019 13:30 Perfect, just as described. Always satisfied with Tigernu. |
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O***l ![]() |
11 Apr 2019 11:52 At first glance a very good backpack, i will test |
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M***a ![]() |
5 Apr 2019 02:40 Ordered 31.03, the courier brought 05.04. Backpack is good, recommend |
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A***v ![]() |
29 Mar 2019 12:34 Delivery from russia is fast. Quality at height, complete with a small lock. The default lock code is 000, changing by guessing and holding a small round button from below. On the strap there is no pocket, unfortunately. Charging cable included does not support fast charging. Pockets inside tight for large external batteries. The backpack itself is very light and pleasant to the touch. |
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R***n ![]() |
27 Mar 2019 01:44 Thanks for your best Job! You are Best! |
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A***v ![]() |
26 Mar 2019 00:55 Norm backpack. A little more than i expected, but it's good. Quality is just super! |
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K***v ![]() |
4 Mar 2019 03:35 The briefcase came. The shape holds well, roomy enough. The laptop lies perfectly. I like everything: stylish, fashionable, youthful. The only thing on the site was said that the goods are available in russia, but after 3-4 days they said that it is only in china. It's a bit of a spoilt impression |
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A***k ![]() |
27 Feb 2019 08:18 I order a second time. Norm backpack. |
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Customer ![]() |
20 Feb 2019 11:40 Good goods. I recommend. Delivery is very fast, courier. On friday night ordered, and on monday morning he was with me! |
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L***a ![]() |
20 Feb 2019 04:12 As always very good! Already the whole family with these backpacks tagged))) |
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