We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (19)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
22 Jun 2019 05:58
5 star rating I have received the product as it was advertise quality is good
16 Jun 2019 06:21
Pleased with the quality and features. Great value!
6 Jun 2019 19:46
Delivery less than a week to khabarovsk, the quality is excellent
30 May 2019 03:52
26 May 2019 23:55
21 May 2019 10:14
Thank you!!! good backpack
17 May 2019 09:00
Backpack worthy, the store is not less
30 Apr 2019 16:43
Am so excited about this product, so lovely. beats my expectation, it's so on point thank you so much bopai, this is just a week after i placed the order, oh my gosh, your simply the best , you made my day and that of my friend whom I presented it to for his birthday today. I really wasn't expecting it so soon cos I lost hope after you told me it takes 4weks to get to me but you revived my hope, here i am feeling so lifted and happy. God bless you so much bopai love you guys
30 Apr 2019 13:22
All in accordance with the description. I recommend this store!
30 Apr 2019 05:55
Exact description, high quality backpack! I arrive early than expected!
30 Apr 2019 00:44
Excellent quality. Quite roomy.
16 Apr 2019 02:06
Quick delivered, fines finiture. Reccomended store
8 Apr 2019 03:41
very fast shipping ewerithing ok!
7 Apr 2019 11:13
5 Apr 2019 09:25
A good backpack, delivered in a day 3 probably
2 Apr 2019 10:16
super fast shipping! product is exactly as described. was a perfect mach with my need of a bag-backpack convertible stuff. I'd wish it has a few more pockets, and probably designed in more thief's protective manner (store, i would love to buy another one addressing these concerns). anyway I've recieved exactly what i've paid for and highly satisfied with overall quality and fit of the product.
1 Apr 2019 03:59
Super fast! Super quality! recommend!
24 Mar 2019 13:39
i am very happy with this item , looks great. Super comfortable ! thanks a lot.
15 Mar 2019 20:58
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