We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
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United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Buyer | Real customer reviews | |
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S***v ![]() |
28 Jun 2019 05:34 Backpack New version lock. To change the code, you need to press the bar to the stop (i.e. Bring in an open state), the second hand to change the code to the desired, release the bar and voila, everything is ready |
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R***r ![]() |
25 Jun 2019 01:57 Excellent backpack, quality at altitude, very satisfied, came for 5 days from russia |
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Customer ![]() |
20 Jun 2019 09:27 Came quite quickly, the delivery was ideal-not by state mail, but by a responsible company directly to the doors, pre-specified the time of receipt. Corresponds to the description, at the autopsy there was a smell, but disappeared after a few days on the balcony. |
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S***z ![]() |
7 Jun 2019 07:15 Looks nice and comfortable. Nice material but it catches dirt easily, but in general it is really good. It has many hidden pockets. Highly recommended! |
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K***v ![]() |
27 May 2019 11:18 Pts good quality, delivery in three days, from a warehouse in moscow. Everything is cool, but the laptop 15,6 barely climbed, the corners are clearly visible, there is a very small chance to damage during transportation. |
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R***v ![]() |
26 May 2019 22:52 Tigernu quality is one of the best, as always. Highly recommended! |
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P***c ![]() |
24 May 2019 16:57 Fast and good |
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A***v ![]() |
21 May 2019 13:51 Backpacks are chic, the old lived for 5 years and he only got a strap, but in general everything is ok, this new one is made a little simpler than the old one but its performance is just space! |
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T***l ![]() |
18 May 2019 01:06 Awesome quality |
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C***n ![]() |
16 May 2019 01:36 The store is very good, the review of this backpack is better to look in youtube, on the tigernu channel |
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A***v ![]() |
14 May 2019 05:39 Delivery 2 days to moscow. The backpack is excellent, everything is high quality. |
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M***a ![]() |
13 May 2019 10:18 Super quality that the backpack has what the bag has over the shoulder. I'm very happy. Delivery 5 days to st. petersburg. |
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G***r ![]() |
10 May 2019 22:44 All the things. |
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B***y ![]() |
26 Apr 2019 21:50 Topchik! Don't forget to ask the store to put the filler. So the backpack will not come crumpled. |
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